Technology by Design

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Enterprise Service Plan

Our Enterprise Service Plan is built for the business that doesn’t want to leave anything to chance.  We take care of everything, so you don’t have to think about it. 

You need your computer network to work, in order for your business to run smoothly.  If your network is down, it causes unnecessary downtime.  

Downtime means dollars lost.

Our Enterprise Service Plan is customized for either workstation or server.

We Make I.T. Work!

 

Enterprise Service Plan includes:

Reduced Hourly Labour Rate$65
Phone and Remote Support Sessions.Included
Emergency Response Labour Rate$120
Emergency Response Time1 Hour or Less
On-Site Scheduling of TechnicianUp to 4 Hours
24/7 Remote MonitoringIncluded
Performance Summary ReportIncluded
Virus and Malware Definition Updates and ScansIncluded
Managed Patch InstallsIncluded
Updates and Patches to Several of the Most Popular Software ProgramsIncluded
3rd Party Software UpdatesIncluded
Spyware Monitoring and RemovalIncluded
Spam FilterIncluded
Review and Planning MeetingQuarterly
Monthly Health ReportsIncluded
Monthly Ticket Status ReportsIncluded
Installation of New Hardware and Software
*Labour only. Does not include hardware and/or software.
Included
PC OptimizationsIncluded
Server OptimizationsIncluded
Adding and Removing Users To/From DomainIncluded
Loaner PC/ServerIncluded
Vendor LiaisonIncluded
Shopping and Ordering Warranty PartsIncluded

Optional Service Add-Ons:

Managed Mobile
* Mobile Management, Support and Reporting
$5/Device per Month
Managed Vulnerability Scanning
* Monthly Vulnerability Scan & Compliance Reporting
$4/I.P. per Month
Managed Backups with Disaster Recovery
* Regular Backups of Your Essential Data and Information
* Recovery of your Essential Data and Information
$20/Workstation per Month
$ 55/Server per Month
Managed Backups (without Disaster Recovery)
*Regular Backups of Your Essential Data and Information
$15/Workstation per Month
$40/Server per Month

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