Personal Service Plan

Our Personal Service Plan is customized for the home computer or small home-based business.

You want to make sure your computer is safe and looked-after, but you don’t want to break the bank.

This Service Plan Covers the Basics.  AND It’s Affordable.

We Make I.T. Work

 

 Personal Service Plan includes:

Reduced Hourly Labour Rate	$95
Emergency Response Fee	$185
Emergency Response Time	3-5 Hours
On-Site Scheduling of Technician	Up to 12 Hours
24/7 Remote Monitoring	Included
Performance Summary Report	Included
Virus Definition Updates and Scans	Included
Malware Definition Updates and Scans	N/A
Managed Patch Installs	N/A
Updates and Patches To Several of the Most Popular Software Programs	Included
3rd Party Software Updates	N/A
Spyware Monitoring and Removal	Included
Review and Planning Meeting	N/A
Monthly Health Reports	N/A
Monthly Ticket Status Updates	N/A
Installation of New Hardware and Software	N/A
PC Optimizations	Annually * Additional Optimizations $90
Server Optimizations	Annually * Additional Optimizations $300
Adding and Removing Users To/From Domain	N/A
Loaner PC/Server	PC: $25/Day Server: N/A
Vendor Liason	N/A
Shopping and Ordering Warranty Parts *Labour only. Does not include hardware/software.	N/A

Optional Service Add-Ons:

Managed Service Desk: * Unlimited Remote Service Desk Support * Trending & Reporting Information * Capacity/Status Reporting	$15/User per Month
Managed Mobile: * Mobile Management, Support and Reporting	$5/Device per Month
Managed Vulnerability Scanning: * Monthly Vulnerability Scan & Compliance Reporting	$4/I.P. per Month
Managed Backups with Disaster Recovery: * Regular Backups of Your Essential Data/Information * Recovery of Your Essential Information	$20/Workstation per Month $55/Server per Month
Managed Backups (Without Disaster Recovery): * Regular Backups of Your Essential Data/Information	$15/Workstation per Month $40/Server per Month
Spam Filter	$24/Email Address per Year