Our Enterprise Service Plan is built for the business that doesn’t want to leave anything to chance. We take care of everything, so you don’t have to think about it.
You need your computer network to work, in order for your business to run smoothly. If your network is down, it causes unnecessary downtime.
Downtime means dollars lost.
Our Enterprise Service Plan is customized for either workstation or server.
We Make I.T. Work!
Enterprise Service Plan includes:
| Reduced Hourly Labour Rate | $65 |
| Phone and Remote Support Sessions. | Included |
| Emergency Response Labour Rate | $120 |
| Emergency Response Time | 1 Hour or Less |
| On-Site Scheduling of Technician | Up to 4 Hours |
| 24/7 Remote Monitoring | Included |
| Performance Summary Report | Included |
| Virus and Malware Definition Updates and Scans | Included |
| Managed Patch Installs | Included |
| Updates and Patches to Several of the Most Popular Software Programs | Included |
| 3rd Party Software Updates | Included |
| Spyware Monitoring and Removal | Included |
| Spam Filter | Included |
| Review and Planning Meeting | Quarterly |
| Monthly Health Reports | Included |
| Monthly Ticket Status Reports | Included |
| Installation of New Hardware and Software *Labour only. Does not include hardware and/or software. | Included |
| PC Optimizations | Included |
| Server Optimizations | Included |
| Adding and Removing Users To/From Domain | Included |
| Loaner PC/Server | Included |
| Vendor Liaison | Included |
| Shopping and Ordering Warranty Parts | Included |
Optional Service Add-Ons:
| Managed Mobile * Mobile Management, Support and Reporting | $5/Device per Month |
| Managed Vulnerability Scanning * Monthly Vulnerability Scan & Compliance Reporting | $4/I.P. per Month |
| Managed Backups with Disaster Recovery * Regular Backups of Your Essential Data and Information * Recovery of your Essential Data and Information | $20/Workstation per Month $ 55/Server per Month |
| Managed Backups (without Disaster Recovery) *Regular Backups of Your Essential Data and Information | $15/Workstation per Month $40/Server per Month |