Dear Geek,

Our old printer finally bit it, and we need a new home printer.  We usually just print print documents and photos.  My wife wants a new all-in-one printer, but I’m not sure it’s worth the extra cost.  What do you think?

Printer-ed Out

Dear Printer-ed,

An all-in-one (AIO) printer has a lot to offer over a traditional printer.  An AIO can copy old documents or photos, scan documents to your PC or fax pages to businesses.  These options, although you may not use them all the time, are invaluable when you do need them.  These features only add a small amount to the overall cost of the printer.  If price is an issue, AIO printers can come with almost anything you can think of, so just pick the few option that you use occasionally, and don’t turn into Tim Taylor when shopping.

As an added bonus, most new inkjet AIO printers produce lab-quality photo prints, and most models allow you to print a variety of paper sizes and types (for greeting cards, invitations, business cards, etc).  You can also store digital copies of your cards etc on your PC and make duplicates, because you can scan and directly copy material, you can store digital copies of your cards etc on your PC and make duplicates.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

 

Dear Geek,

I travel a lot for work.  Although laptops are great, they are sometimes cumbersome.  Is a tablet or smartphone a reliable option, instead of a laptop, for business travel?

Signed,

Size Does Matter

Dear Size Matters,

For working outside the office, a smartphone has replaced the laptop for business travelers.  With advancements in screen size, mobile broadband, and processing power, smartphones and tablet allow business travelers to get work done outside the office, nearly as efficiently as they can in the office.  Nearly.

If your job just requires you to work on the internet and have email access, a mobile device is a great option.  However, if your job requires the use of complex software (ie. graphic designers, videographers, managerial software), may find that using the programs on mobile devices may cost more time waiting for the device to process the data than the smaller device is worth.

When considering a work surface outside work, a key consideration is mobile applications.  Will the applications available allow you to work efficiently enough to get your job done, and do they respond as quickly on a smartphone or tablet as on a laptop?

If precise data entry is important, and must be done while traveling, you could invest in a portable keyboard.  Some Bluetooth keyboards are available with a variety of options, including full-size USB ports, and enhanced battery life.

In most cases, it comes down to preference, but also the type of work you need to get done.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

 

Dear Geek,

We have a strict AUP (Acceptable Use Policy) for computer/internet usage at our company, yet our computers still are regularly infected by malware and/or viruses.  Are we missing something?

Signed,

Prescription Please

Dear Prescription,

Congratulations of having an AUP in place, and enforcing it!  It’s amazing how many businesses don’t think they need one.  However, unless they’re operating in the dark ages, every business has at least one computer that they rely on for their day-to-day business.  If they have even one employee that thinks they’ll “just quickly check my email” or log onto a supposedly “safe” website during their break, their computer could be infected!  This could cost the business thousands, or hundreds of thousands, of dollars, in lost business. Or worse if their data is hacked.

According to internet security company Sophos, more than 30,000 websites are infected daily.  10% of these are infected with an exploit kit, and 2/3 of them were hijacked by the Blackhole kit itself.  80% of the infected websites are legitimate websites, hacked or injected by cyber-criminals with code to host malware.  85% of all malware, including viruses, worms, spyware, adware and Trojans, come from the internet, with drive-by downloads marked as the top web threat.

With the mass consumerism of BYOD (Bring Your Own Device) in which everyone has at least one access point outside of their work desktop computer.  Because of this easy access to sensitive corporate information from home computers, smartphones, and tablets, this has become one of the newer causes of data vulnerability.

Mark Harris, VP of Sophos Labs, Sophos states, “As cybercriminals expand their focus, organizations are challenged to keep their security capabilities from backsliding as they adopt new technologies.  And as we continue to access information in different ways, from different devices in different locations, security tools must be able to “protect everywhere” – from desktops to mobile and smart devices and the cloud.  But more importantly and oft-disregarded, cybercriminals will continue to stalk the easiest prey – security basics like patching and password management will remain a significant challenge.”

Sophos states that the one topic that seems to cause the most problems, no matter what:  “Security basics like patching and password management will remain a significant challenge to IT security.  Keeping your devices healthy by identifying missing patches in areas commonly targeted by the bad guys will help significantly.”

Long story short:  Make sure your passwords are difficult to figure out, are changed frequently, and that your patches, virus/malware definitions are up-to-date.

Technology by Design offers Monthly Managed Services which includes Patch Management, Virus Removal and Cleaning, Spyware Monitoring and Removal, Virus Definition Upates, Malware Definition Updates, and more.  Call us at 204-800-3167 for more information!

On A Related Note:  If you’re running Windows XP and/or Office 2003 – their manufacturers will no longer support them after April 8, 2014.  Which means there will be no more security updates, tech support, or patches released after this date.  If you would like information regarding updating Windows XP or Office 2003, please call us at 204-800-3167.  We can assess your situation, and recommend the solution that works best for you.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Dear Geek;

I frequently attend meetings which require that I bring my laptop.  I occasionally leave it unattended (bathroom breaks, etc.).  I have it password protected, but what else can I do to keep it safe?

Signed,

Secured?

Dear Secured;

Laptop security is a huge issue.  Having the laptop password protected is a start, but that doesn’t keep it from being removed off-site, then hacked.  Unfortunately, most people have a password that is not very difficult to figure out.

You can now get biometric fingerprint scanners that require a valid fingerprint to be swiped prior to starting the computer or accessing files and folders on the computer.  Some higher-end laptops have an fingerprint scanner integrated into the case.  You can also purchase a fingerprint scanner add-on that attaches to your USB port.

Some more recent laptops also have a port or ‘security slot’ that is designed for a ‘laptop lock’.  This cable connects to your laptop via the security slot, then wraps around an immovable object such as a table or chair.  Some higher-end laptop locks feature an alarm that goes off if the cable is cut.  This may deter some thieves, and slow down others, but you better be ready to run fast after the thief once that alarm goes off!

Unfortunately, the only 100% sure-fire way to ensure your laptop isn’t stolen, is to keep it with you at all times.  If you’re not comfortable taking your laptop to the bathroom with you, ask your study-buddy (the person in the seat next to you) if they can watch your laptop for a minute while you’re ‘indisposed’.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Dear Geek,

I am wondering about the best router to have, both in the office, and at home.  I find our router frequently has to be re-started or re-set to get things that have been connected previously to connect again when in range, especially cell phones.  I have the router password protected, but the items have the password stored in them and it says that they cannot connect to the network.  Once the router is unplugged and plugged back in, they connect immediately.  Is this something with the router, or perhaps just a setting?  Thanks!

Signed,

Judy in RouterLand

Dear Judy,

The symptoms you’re describing sounds like something with the Router and it could be time for it to be replaced.

If kept in an optimum computing environment, a hardware router can continue to function well physically for several years.  Trouble is most of us don’t work in that kind of bubble.  To prolong your router’s lifespan, place your router in an area that is out of direct sunlight, free of moisture and not prone to temperature extremes. If your router includes wired ports, avoid taking cables in and out of the the ports too often as this can cause premature wear on the ports.

The more heavily a router is used, the more prone it will to overheating, and thus wearing out.  To avoid overheating, ensure that your router’s environment allows for adequate air circulation.

It’s time to replace your router, if it is aging or if it’s become obsolete.  It’s also time to upgrade if your router is showing any signs of physical damage, including any wearing or weakness (loose parts, frayed power cords).  Connectivity issues, such as dropped network connections (on the wireless network or on a wired port that looks physically fine) can also be a sign that your router is biting it.

When looking for a replacement router, as a standard, we have been using the Asus N12 with all our small business clients that need a fast reliable solution.  The N12 can be easily put in 1 of 3 modes – Router, AP or Bridge, is quick and easy to setup (Asus provides great software for this) and has been rock solid reliable for us.

When upgrading your router, ensure you contact your local waste management service to confirm your local e-waste disposal options.  Most computer businesses will offer to recycle your dead router appropriately.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Congratulations to ABC Power Tools for Winning Coffee & Donuts delivered to their workplace!

ABC Power Tools is family-owned, and has been in business since 1979.  Initially a one-person operation, ABC Power Tools expanded into a larger location in order to better serve its rapidly growing power equipment sales and service facility.  ABC had to move when it outgrew it’s location yet again.  ABC Power Tools is now located in the historical Transcona Post Office building at 201 Regent Avenue West.

ABC Power Tools is a major service centre , and performs warranty work for various manufacturers.  In addition, ABC has a long business association as a dealer for Stihl, Exmark, and others.   All products are serviceable by ABC Power Tools.  With a fully equipped service facility staffed with expertly trained technicians, you’ll never be delayed due to third party repairs.

The only place you’ll find inferior products is in their repair shop!  ABC has learned that quality is key, and makes jobs more profitable for the business owner, or more pleasurable for the homeowner or weekend warrior..  All items sold by ABC are fully assembles and test run.  They also take the time to advise the customer on the most efficient and safest method to operate their new equipment.

ABC Power Tools is proud of their reputation for providing timely, quality, affordable service.

To see more about ABC Power Tools, check out their website at www.abcpowertoools.ca.  For more information, please contact Judy at 204-224-1760 or 204-222-313

Don’t forget your entry for this month’s trivia for a chance to win coffee & donuts…delivered to your workplace!  PLUS, Your company will be featured In next month’s issue of TechTips, on our blog, and our Facebook page!9.

Your feature will reach over 2000 potential customers!!

Dear Geek;

Almost every time I turn on my computer there’s a notice for a Windows update.  My buddy tells me that I don’t need to install them.  What’s the truth?

Signed,

Updated?

Dear Updated?;

Prior to release, operating systems (OSs) are tested for vulnerabilities intensively.  However many vulnerabilities aren’t found until the OS is used in the real world.  Hackers use known vulnerabilities in OSs to get into your system.  Most of the updates that Microsoft designates “critical” have to do with security, because the update patches a known vulnerability that has been found.

I suggest installing the updates in the “Recommended” section, unless you’re ok with hackers having free access to your computer.  In which case you should set out the virtual ‘Welcome” mat.  The minimum you should do is to ensure to keep Windows Update active, so you’ll at least know about available updates to patch holes in the OS.  Updates sometimes also provide added or improved features.

If you don’t want to be hassled with the request to install updates, then restart your computer, you can allow Windows to automatically install updates.  That way you don’t have to do any work, and you’ll just have a pop-up window alerting you that Windows has installed the updates.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Dear Geek,

I spilled some pop’ on my work computer, and now one of the keys sticks.  I just started at this job, and don’t want to admit to my boss that I was that careless.  Help!

Signed,

Popped

Dear Popped,

A sticky situation indeed!  If the spill wasn’t too large, and the keyboard itself isn’t permanently damaged, you can usually fix the problem yourself.

1.  Shut down your computer.  If you are using a desktop computer, and the keyboard is wired, unplug it.

2.  Tilt the computer upside down and gently shake it to remove any loose debris.  If you have a can of compressed air, you can spray it between the keys as well (keep your keyboard upside down while doing this, in order for the dirt to fall away from your keyboard instead of falling back onto your keys).

3.  Dip a cotton swab into some gentle isopropyl alcohol (rubbing alcohol) and brush it in the area surrounding each key.  If you’re unsure of the strength of the alcohol you have, dab a little on a small, inconspicuous area first to ensure that the alcohol doesn’t cause a discolouration or remove the lettering on the keys.

4.  Dip a soft cloth into the isopropyl alcohol, and brush it along the tops of the keys and surfaces.

5.  If the key is still sticking, you will have to use a flathead screwdriver to gently pop the key off.  Clean the back of the key with your soft cloth & isopropyl alcohol.  Use a cotton swab dipped in isopropyl alcohol to remove any dried up “pop” from the base of the keypad.  Gently snap the key back onto the keyboard.

6.  Use a dry, lint-free cloth to remove dust and polish the keyboard.

7.  If using a wired keyboard, plug it back in.

If this doesn’t fix the sticky keys, you’re going to have to go to your IT department, head hung in shame, and let them know.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Dear Geek,

When shutting off my computer at the end of the day.  Regardless of closing all my programs prior to choosing “shut down”, I always get the message asking me if I want to “force” the computer to close a program before it shuts down.  Why do I keep getting this message when I’ve already closed all the programs?

Forcing Clueless

Dear Clueless,

When you close all the programs you had running, you speed up the shut down, by not having the computer do it for you (and ensuring that you’ve saved all your changes).  However, there are ‘applications’ or programs that your computer is running behind-the-scenes, such as malware scanners, etc.  When you receive the message asking if you want to “force” a program to close, it simply means that an application (or applications) is taking too long to close, and Windows is simply getting impatient.  If you wait and don’t answer, the application will close on it’s own, and your computer will shut down as requested.  However, if you’re in a hurry, and don’t want to wait, you can choose to force the applications to close.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!

Dear Geek,

My printer at home is old and buying ink for it is almost as expensive as buying a new printer.  My kids are bugging me to get a wireless printer.  Why would I need one? And why are printers so cheap, and the ink so expensive?

Signed,

Print-less

Dear Print-less;

Let’s start with your last question first.  Why does something that contains less liquid than a McDonalds ketchup packet cost so much?  Some argue that it’s because of the technology that went into it.  Others argue that it’s because ink manufacturers have a monopoly on the market and charge higher because they can.  Others state that printer manufacturers make printers so cheap so that people will have to buy the ink.  You can try the less-expensive ink refills, however some people complain that the ink cartridge goes quicker, and that the quality is lower.  You can also make sure you choose the ‘black ink only’ option when you print black and white text, to make the colour ink last longer (which is more expensive than black ink).

Now for your second question.  There are pros and cons to wireless printers.  Printers that connect to your computer via a USB cable are more difficult to share with other computers because it has to be left on all the time in order for the other computers connected to your network to access it.  A network-ready wireless printer simplifies the process, and makes it easier for everyone to access it.  A wireless printer also makes it easier to place the printer in a location that’s convenient for everyone, without having everyone trip over cables everywhere.

If you’re printing big documents, a wireless printer could be slower to load the document.  Also, depending on your wireless network and settings, wireless printers could be ‘glitchy’.

If you have a question for our Resident Geek, send it to:  geek@tbyd.ca.  We’ll translate it from Geek-lish to English, so it actually helps!