Dear Geek,

I currently have one Anti-Virus software program, but a friend told me that there is another one I should use with it to make sure I catch anything. I’m very worried about someone hacking my computer and stealing my Game of Thrones spin-off ideas, with the characters that are still alive of course. Is it okay to have more than one Anti-Virus software program installed?

Sincerely,
The next George R.R. Martin.

Dear Mr. Martin,

Having more than one Anti-Virus software program can cause quite a few issues. The most important, and common issue of having two programs installed is that the two programs may conflict, causing both to miss viruses and your computer to become unprotected. It is kind of a situation where both programs are too busy fighting eachother for power (over the computer of course), that they don’t realize someone else is planning to take them down. Because of this, it is not recommended that you have more than one Anti-Virus program installed on your computer. If you are unhappy with the program you have, you should switch to another program completely, rather than downloading another and running both.

Although we recommend that you have only one Anti-Virus program, it’s completely fine to have more than one spyware or malware protection program on the computer in addition to your Anti-Virus software.

If you have a question for our Resident Geek, send it to: geek@tbyd.ca.

Got Cyber-Bugs?

Call 1-204-800-3166

For Cyber-Extermination!

Dear Geek,

This has been bothering me for a good while, but I noticed when my Mom is emailing my Aunt, she is capitalizing my Aunt’s name in the email address. Are email addresses case-sensitive, and does this mean my Aunt will not receive the email?

Sincerely,
Or are we just being ignored for sending Lego Star Wars movies?

Dear Lego-Lover,

Sorry to say, your lovely movies are most likely being ignored. Although email providers say anything before the “@” symbol is case-sensitive, typically addresses are not because of the confusion this would cause between users. This means if you needed to email the Geek at Technology by Design, it can be assumed that both GEEK@tbyd.ca and geek@tbyd.ca would send to the same place.

However, when you are logging into your own account, the username associated with your email will be very case-sensitive.

If you have a question for our Resident Geek, send it to: geek@tbyd.ca (or GEEK@tbyd.ca).

Got Cyber-Bugs?

Call 1-204-800-3166

For Cyber-Extermination!

Dear Geek,

I bought brand new speakers for my computer at the beginning of the month, but today they aren’t working properly. They sound like they are only half working. I spent a ton on these speakers! How can they be broken already?

Sincerely,
Beaten by the speakers

Dear Beaten,

There could be a few reasons why your computer speakers don’t seem to be working properly anymore. If they were properly working before, it should be easy to fix.

First, check to ensure your cat (or anyone else) has not accidentally partially unplugged the speakers, or unplugged them and plugged them into the wrong spot.

Next, depending on what program you are using, there could be a few spots where you can control the volume. As well as the volume controls on the speakers themselves, there are also the volume controls on your computer. These controls can either be found on your keyboard, or on your toolbar, near where the date and time would be displayed.  The program you are using may also have its own volume controls. On iTunes, for example, there is a volume bar in the top left corner near the play controls. On YouTube, there is a volume control under the video you are viewing.

If your speakers are still not properly working, it could be a hardware issue with either your computer input for the speaker, or the speaker itself.

If you have a question for our Resident Geek, send it to: geek@tbyd.ca.

Got Cyber-Bugs?

Call 1-204-800-3166

For Cyber-Extermination!

Dear Geek,

I’ve been hearing a lot about this “RansomWare”. You’ve been posting alerts about it, it’s been in the news, and it’s everywhere! What is RansomWare, and how can I avoid getting it on my computer?

Sincerely,

Not ready to pay ransom.

Dear Ransom,

RansomWare is a kind of malware that is installed by criminals so they can lock your computer from a remote location. It generates a pop-up window, webpage, or email warning from what looks to be an official authority or reputable company in hopes that someone will open an infected webpage or email. Once a user opens an infected file, your computer tells you that your files have been scrambled and encrypted, and demands payment before you can access your files again. Basically, RansomWare is a way for criminals to hold your files and information hostage, and make it inaccessible for you to use, or even view until you pay their fee.

RansomWare is installed in a few ways; when you open an email attachment infected by the malware, when you visit an infected site, or when you click on an infected link through email, instant message, or social networking site.

The easiest way to avoid being infected is to be aware of what you are clicking on, and what it may lead to. If you are unsure about an email attachment or a website link, do not click on it. It is also important that you ensure your virus protection is up-to-date and will protect you from RansomWare, as many virus programs do not.

The anti-virus programs used by Technology by Design for our clients ensure protection from RansomWare. In event of RansomWare being installed on a computer, payment to the cybercriminals can be avoided if backups are done regularly.

For more information on our anti-virus programs or our scheduled backups, call 204-800-3166 or email helpdesk@tbyd.ca. For more information on the types of RansomWare currently out there, look at the “Alert” section of our website at tbyd.ca.

If you have a question for our Resident Geek, send it to: geek@tbyd.ca.

Got Cyber-Bugs?

Call 1-204-3166

For Cyber-Extermination

Dear Geek,

I had a friend come over to help me on my game because I’m stuck on a level. While he was here, he told me my mouse is slow. When I asked him what he meant, he said it was taking forever to move across the screen, and I might be able to beat the level if my mouse was faster. How do I change this? I need to beat the boss monster!

Sincerely,
World protector

Dear hero,

Yes, a faster mouse speed would allow for you to move your mouse across the screen quicker, and it’s easy to change!

First click on the start menu and go to the settings option, then control panel. In this window, there should be a mouse icon, double click the mouse icon. In this window, there will be a bunch tabs regarding your mouse settings, the one we want right now is the “pointer option” tab. Once this tab is opened, there will be a slider bar. Moving the slider bar to the right will increase the speed of the mouse, while moving it to the left will decrease the speed. Click the Ok button, and try it out for a while. Some people cannot work with mouse speeds that are super fast, and there is no use having a super fast mouse if you cannot work with it.

If you have a question for our Resident Geek, send it to: geek@tbyd.ca.

Got Cyber-Bugs?

Call 1-204-800-3166

For Cyber-Extermination!