“Winnipeg Transition Centre Was Wasting Valuable Time Struggling With Computer Problems!”
Now They’ve Got Extra Hours For What’s Really
Important — Running Their Business
Winnipeg Transition Centre offers employment assistance and resource services which provides the job seeker with the tools and support they need to transition to meaningful employment. WTC also empowers individuals to make meaningful work and life transitions using practical and effective coaching, counselling, and skill development training including national certification. They offer employment counseling and assistance, as well as recruitment, and professional development courses. They have over 10 computers in total, for both staff and students.
Winnipeg Transition Centre provides a valuable service to people requiring assistance and additional training in order to transition to meaningful employment, and to make meaningful work and life transitions.
They Weren’t Just Wasting Time.
They Were Losing Out On Helping People!
The biggest problem wasn’t the frustrations and annoyances that come with day-to-day computer issues. It was that they couldn’t fully devote their time to the business. WTC staff was wasting valuable time with their computers and network. Computers were constantly going down, the server was frequently going off-line, computers were performing slowly, and computer files were taking long to load and update.
“It was making our job more difficult, and decreased our efficiency. We were making more and more calls to our IT provider for service. It was taking up more and more of our time. And time is money.”
From a dollar standpoint, you have to consider the lost opportunities, lost conversations, lost assistance to our clients. It adds up. Before Technology by Design installed their new server, WTC had an average of 16.5 hours of IT service calls per month. Since Technology by Design installed a new server and updated their server software, WTC’s service calls went down to an average of .75 hours per month. Not only was WTC losing money on service charges, they were losing money due to the downtime they were experiencing.
Technology by Design To The Rescue
“Once Technology by Design diagnosed the problems as stemming from our old server, it all happened very quickly – from discussion about what we needed specifically for our business, to the ordering, to the installation of the server, the upgrading from MS Server 2003 to MS Server 2011, and the migration of all of our files and data. This decreased our service calls to IT, increased our productivity, increased our computer/network speed and efficiency, made our workplace more efficient, and made us more efficient.”
With Technology by Design, The Pressure’s Off
During the transition from the old server, to the new one, WTC staff experienced very little downtime.
“Technology by Design made sure we were kept up and running, and that our work day was interrupted as little as possible. During the short time that we did not have a server, TbyD managed to connect us directly to the network so that we could keep working. We were down for a very short period, if at all. It was a much smoother transition than I expected.”
“Technology by Design has very friendly staff. The processes and troubleshooting are explained in layman’s terms (in other words, easy-to-understand language). TbyD is a one-stop shop that provides tech support, as well as hardware needs. Technology by Design offers good suggestions re: software needs that we may not know about, and provide better efficiency for us.
We very much value our existing relationship with Technology by Design staff, and appreciate their honesty and integrity.
Absolutely I would recommend Technology by Design’s services to others. Their integrity, honesty, and caring attitude is hard to find when it comes to IT support.”
Tracey Ediger, Office Manager/E.A.R.S. Program Coordinator, Winnipeg Transition Centre