“What do I do when my computer crashes?”
By crashing, we mean that the computer stops responding to keyboard or mouse directions, or “freezes”.
There are many reasons a computer might crash. Some of the more common ones are new hardware (e.g. someone plugs in a USB key), malware, bad power supply, bad RAM, just to name a few. Computer programs have become so complex that occasionally users will experience problems even when performing common tasks.
When your computer no longer responds to keyboard or mouse commands, your best bet is to re-boot your computer. If you forgot the most important rule in the computer world (Save…Save…Save…OFTEN!), you might have to re-do some of the work you’ve just spent an hour (or more) on.
If your computer doesn’t respond to the re-boot, or keeps crashing often – call your friendly neighborhood IT Guy or Girl – you need their expertise.