I got a phone call from Microsoft Support. They told me I have a virus! They were going to help me remove it, but I told them I didn’t have time. They said they would call back. Is there a way to get this virus off without them tonight?
Microsoft Support, Facebook, Windows Support, Norton, Dell, ect, will NOT call you. This is a phishing scam, hoping to take over your computer and or get some of your important information.
They will give you a website to “allow them to have remote access to your computer so they can remove the virus”. When you go to this website, it will either download a virus or malware to your computer, give them remote access to your system, or lead to a landing page asking for information such as credit card numbers or usernames and passwords. All three can be bad for your information.
In downloading a virus, the hacker do things such as open back doors to allow access to your system at any time and log your keystrokes (getting them all the information you type in). Remote access to your system can allow them to get this onto your system as well. Some fake error messages may pop up on your computer, having nothing to do with what they are actually doing.
You may have a virus, but it has nothing to do with what they are telling you, guaranteed. Best thing to do is to run virus scans regularly, or have a company such as Technology by Design monitor your system for viruses.
Got a question for the Geek? Email: firstname.lastname@example.org